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Your Mac does not have malware, it's just got printer drivers that HP mistakenly asked Apple to block. Here's how to work around the problem.
Hewlett Packard has now explained the recent spate of Mac printer problems that saw users being warned of 'malware' — but it hasn't yet solved it. While HP and Apple are reportedly working together to resolve the issue, users are still being prompted with warnings saying it 'will damage your computer.'
'We unintentionally revoked credentials on some older versions of Mac drivers,' said a HP spokesperson. 'This caused a temporary disruption for those customers and we are working with Apple to restore the drivers. In the meantime, we recommend users experiencing this problem to uninstall the HP driver and use the native AirPrint driver to print to their printer.'
As previously reported, AirPrint is the answer if you need to actually print anything out. To get rid of the repeating error message, though, you may still need to take certain steps.
- Go to System Preferences
- Click on Printers & Scanners
- Choose your HP printer from the Printers list on the left
- Click the minus sign at bottom left
- In the Finder, go to ~/Library/Printers/hp
- Drag the printer driver to the trash
- Go back to System Preferences
- Click on Printers & Scanners if it doesn't open at that
- Click the plus sign at bottom left and re-add the printer
To go the ~/Library/Printers/hp folder, go to the Finder and choose Go, Go to folder.. from the menus. Or press Command-Shift-G.
This will clearly delete the printer driver, but what it then does is force your Mac to download a new copy. Once you've re-added the printer, it will be using the new, updated driver and should work correctly.
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These steps should fix the issue because HP has effectively undone its mistake. According to The Eclectic Light Company, the problem was that what HP asked Apple to do was revoke its security certificate for the file 'HPDeviceMonitoring.framework.' In theory, then, this can just be un-revoked.
However, The Eclectic Light Company says that at time of writing, users are still reporting what appear to be related problems. If you're in that situation, there currently seems no better alternative than contacting HP support.
Keep up with AppleInsider by downloading the AppleInsider app for iOS, and follow us on YouTube, Twitter @appleinsider and Facebook for live, late-breaking coverage. You can also check out our official Instagram account for exclusive photos.
AppleInsider has affiliate partnerships and may earn commission on products purchased through affiliate links. These partnerships do not influence our editorial content.
Most Mac OS users believed that the system is not prone to any malware attack. This has been proven wrong for a long time. Maybe, Mac systems are less vulnerable but still it can be targeted anytime by malicious software such as adware and malware. It has firm built-in security coming from the factory but once user integrates third party applications, Mac systems can be vulnerable to threats.
Even though anti-virus program is installed on your Mac system, this doesn't mean that it is running clean and well protected. Security programs especially outdated ones tend to have some flaw which is being exploited by malware authors to conceal presence of their malicious code. Thus, it is still vital that you scan the system with anti-malware software. Unlike most anti-virus programs, anti-malware can find less prevailing threats such as adware, browser hijacker, pop-up ads, and browser redirects.
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It has been an extensive drive for Malwarebytes Anti-malware to eliminate malicious software from PC and it is always been proven effective ever since. Now it's time for Mac OS user to attest how effective this program is. Malwarebytes Anti-malware for Mac is now made available for public use through Malwarebytes official website and partners.
- Go to System Preferences
- Click on Printers & Scanners
- Choose your HP printer from the Printers list on the left
- Click the minus sign at bottom left
- In the Finder, go to ~/Library/Printers/hp
- Drag the printer driver to the trash
- Go back to System Preferences
- Click on Printers & Scanners if it doesn't open at that
- Click the plus sign at bottom left and re-add the printer
To go the ~/Library/Printers/hp folder, go to the Finder and choose Go, Go to folder.. from the menus. Or press Command-Shift-G.
This will clearly delete the printer driver, but what it then does is force your Mac to download a new copy. Once you've re-added the printer, it will be using the new, updated driver and should work correctly.
Download Mbam Client
These steps should fix the issue because HP has effectively undone its mistake. According to The Eclectic Light Company, the problem was that what HP asked Apple to do was revoke its security certificate for the file 'HPDeviceMonitoring.framework.' In theory, then, this can just be un-revoked.
However, The Eclectic Light Company says that at time of writing, users are still reporting what appear to be related problems. If you're in that situation, there currently seems no better alternative than contacting HP support.
Keep up with AppleInsider by downloading the AppleInsider app for iOS, and follow us on YouTube, Twitter @appleinsider and Facebook for live, late-breaking coverage. You can also check out our official Instagram account for exclusive photos.
AppleInsider has affiliate partnerships and may earn commission on products purchased through affiliate links. These partnerships do not influence our editorial content.
Most Mac OS users believed that the system is not prone to any malware attack. This has been proven wrong for a long time. Maybe, Mac systems are less vulnerable but still it can be targeted anytime by malicious software such as adware and malware. It has firm built-in security coming from the factory but once user integrates third party applications, Mac systems can be vulnerable to threats.
Even though anti-virus program is installed on your Mac system, this doesn't mean that it is running clean and well protected. Security programs especially outdated ones tend to have some flaw which is being exploited by malware authors to conceal presence of their malicious code. Thus, it is still vital that you scan the system with anti-malware software. Unlike most anti-virus programs, anti-malware can find less prevailing threats such as adware, browser hijacker, pop-up ads, and browser redirects.
Cnet Downloads Malwarebytes Free
It has been an extensive drive for Malwarebytes Anti-malware to eliminate malicious software from PC and it is always been proven effective ever since. Now it's time for Mac OS user to attest how effective this program is. Malwarebytes Anti-malware for Mac is now made available for public use through Malwarebytes official website and partners.
Malwarebytes Anti-malware for Mac can work alongside your anti-virus program. It is not advisable to remove your existing anti-virus application since Malwarebytes Anti-malware for Mac has no real-time protection to guard your computer against incoming threats. This tool was made to remove malware that your anti-virus program failed to detect.
How to Download, Install, and Scan with Malwarebytes Anti-malware for Mac
Disclaimer: By downloading and using this tool, you are considered to have read the owner's disclaimer and agreed to terms and conditions as declared on the official web site.
1. Download Malwarebytes Anti-malware for Mac from official website. Save the file on your hard drive.
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2. Open your Download folder and double-click on MBAM-Mac-version.dmg to mount the image.
3. After mounting the disk image, please drag Malwarebytes Anti-malware icon to Applications folder.
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4. Next, launch Malwarebytes Anti-malware for Mac from Application folder.
5. When confirmation window prompts if you want to open the file, please click Open to continue.
6. Install Malwarebytes Anti-malware for Mac with the default settings.
7. After installation, MBAM will download all necessary updates. This may take a while.
8. Once finish updating the tool, Malwarebytes Anti-malware for Mac window will open.
9. On the graphical user interface, click on Scan to start checking the computer for malware. Remove all detected threats by selecting all that are presented on the list, then click the Remove button.
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Post Last Modified On July 11, 2020